Can I ask ns8 to stop sending me promotional emails?

Yes, you can stop receiving promotional emails from ns8 at any time. Click the "unsubscribe" link found at the bottom of any of our promotional emails, or contact the support team via 24/7 live chat or email support@ns8.best to make that request. Note: important account-related emails such as transaction confirmations and security notifications cannot be stopped as they are required for the operation of your account.

Official Document

ns8 Privacy Policy

ns8 takes the privacy and security of every player's personal information seriously. This document explains in detail how we collect, store, use and protect your data in line with best practices in the online gambling industry.

SSL Data Protection High-Level Encryption International Licensing User Rights Protected

Effective Date: 1 January 2026 | Latest Version: 1.0 | This policy applies to all ns8 platform users

Our Commitment

Six Privacy Protection Principles of ns8

Every decision we make regarding data management is guided by these six core principles. We believe that player trust is built through transparency and consistent action.

Limited Data Collection

ns8 only collects information necessary to manage your account, process transactions and meet legal compliance obligations. We do not collect data beyond what is needed to operate this platform.

Encryption and Technical Security

All data transmitted between your device and ns8 servers is protected using SSL encryption technology. Your financial information and password are stored in a format that cannot be read without the appropriate encryption key.

User Access Rights

You have the right to know what data we hold about you, to request correction of inaccurate information, and in certain circumstances, to request that your data be deleted. Contact our support team to submit any data-related request.

No Sale of Data to Third Parties

ns8 does not sell, rent or transfer your personal information to external companies for marketing purposes. Data sharing with third parties only occurs in the context of platform operations as stated in this policy.

International Licensing Compliance

As a platform operating under international licensing, ns8 complies with the privacy guidelines set by the relevant regulatory bodies, including requirements for identity verification and financial transaction records.

Policy Change Notification

Should any amendments be made to this privacy policy, ns8 will inform users via their registered email or in-platform notification before the changes take effect. Your continued use of the platform is considered acceptance of those changes.

Document Contents

Interpretation and Definitions
Information We Collect
How We Use Your Information
Data Storage and Security
Sharing with Third Parties
Cookies and Tracking Technologies
User Rights
Cross-Border Data Transfers
Record Retention and Duration
Contact Us

Section 1

Interpretation and Definitions

In this Privacy Policy document, the words "we", "ns8" and "platform" refer to ns8, an online betting and casino platform operating under international licensing. The words "you", "player" and "user" refer to the individual accessing or using the services provided by ns8.

"Personal information" means any data that can be used to identify you directly or indirectly, including your name, email address, mobile phone number, identity card or MyKad information, e-wallet information and financial transaction records linked to your account.

"Data processing" covers any operation performed on personal information, including the collection, storage, modification, transfer, disclosure and deletion of that data.

Important Note: This Privacy Policy should be read together with the Terms and Conditions of ns8. Both documents together form a complete agreement between you and our platform.

Section 2

Information We Collect

ns8 collects your personal information in various situations when you interact with our platform. This collection is done directly from you or automatically through our technical systems.

Information provided directly by you:

Full name as stated on your identity card or MyKad
An active and reachable email address
Mobile phone number registered in Malaysia
E-wallet information such as Touch 'n Go eWallet, ShopeePay or DuitNow account
Bank account number for FPX verification and withdrawal processing purposes
Identity verification documents when required by KYC (Know Your Customer) procedures
Any information you provide when contacting our customer service

Information collected automatically:

Your device's IP address and general geographic location
Web browser type, operating system and device model
Gaming activity records including bets, results and session duration
Complete records of deposits and withdrawals across all payment methods
Cookie data and website tracking technologies as described in Section 6

Section 3

How We Use Your Information

All personal information collected by ns8 is used for legitimate purposes that are consistent with your expectations as an online gambling platform user. The following are the main purposes for which your data is used:

Creating and managing your user account and processing ns8 Login requests
Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH), and handling withdrawals within one hour
Verifying your identity to meet international licensing compliance requirements and prevent fraud
Delivering customer support via 24/7 live chat and email in Malay and English
Sending important notifications related to your account, bonuses, promotions and policy changes
Identifying and preventing fraud, money laundering and platform misuse
Complying with legal obligations and directions from relevant regulatory authorities
Improving your gaming experience through aggregated and anonymised user behaviour analysis

Marketing: We may use your email address to send promotional information and special ns8 offers. You can stop receiving promotional emails at any time by contacting our support team or clicking the unsubscribe link in those emails.

Section 4

Data Storage and Security

ns8 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, modification, disclosure or destruction.

All communications between the ns8 platform and your device are protected by SSL (Secure Socket Layer) encryption protocols, which prevent third parties from intercepting data during transmission. Your account password is stored in a hashed format using strong cryptographic algorithms, meaning even ns8 staff cannot read your password.

Access to databases containing players' personal information is restricted only to staff who require that access to carry out their duties. All relevant staff are subject to legally binding confidentiality agreements.

ns8 also carries out continuous monitoring of our systems to detect any suspicious activity or intrusion attempts. Should a security incident occur that affects your data, we will notify you as soon as possible through the appropriate means.

Section 5

Sharing with Third Parties

ns8 does not sell or transfer your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share data with the following parties within strict limits:

Payment service providers:

To process deposits and withdrawals, ns8 needs to share the required transaction information with the relevant payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrency network gateways. This sharing is limited strictly to the information needed to process those transactions.

Regulatory authorities and law enforcement:

ns8 may be required to disclose user information to the relevant authorities when there is a court order, legal instrument, or legitimate compliance requirement. In such situations, we will disclose only the information required and will endeavour to inform you where permitted by law.

Technical service providers:

ns8 uses certain technology service providers to operate the platform infrastructure, including cloud computing, analytics, and cybersecurity services. These providers are bound by data protection agreements that prohibit them from using your data for any purpose other than providing services to ns8.

Section 6

Cookies and Tracking Technologies

The ns8 website uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our site.

Types of cookies we use:

Session cookies — Required to maintain your logged-in status while using the platform. These cookies are deleted automatically when you close your browser.
Preference cookies — Store your chosen settings such as interface language and display preferences for your convenience.
Performance and analytics cookies — Help us understand how users interact with the platform for the purpose of continuous improvement. Data collected is in aggregate form and does not identify you individually.
Security cookies — Used to detect and prevent fraudulent activity and to ensure the integrity of your login session.

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some ns8 platform features, including the ability to stay logged in or save your preferences.

Section 7

User Rights

As an ns8 platform user, you have certain rights regarding your personal information. ns8 is committed to helping you exercise these rights through our customer service team.

Right of access — You may request a copy of the personal information we hold about you.
Right of correction — If any information in your record is inaccurate or incomplete, you may request that we correct it.
Right of deletion — In certain circumstances, you may request that we delete your personal information. This request is subject to our record-keeping obligations under applicable licensing and legal requirements.
Right to object to processing — You may object to the use of your data for marketing purposes at any time.
Right to data portability — You may request that we provide your personal information in a structured, machine-readable format.
Right to withdraw consent — You may withdraw your consent to certain data processing at any time without affecting the validity of processing carried out beforehand.

To make any request relating to the above rights, please contact the ns8 support team via 24/7 live chat or email at [email protected]. We will endeavour to process your request within a reasonable timeframe.

Section 8

Cross-Border Data Transfers

As an online gambling platform operating under international licensing, ns8 may store and process user data on servers located outside Malaysia. These cross-border data transfers occur as part of the technical operations of our platform, including the use of cloud computing infrastructure.

In all such cases, ns8 ensures that data transfers are carried out with adequate safeguards, including the use of standard data transfer agreements that require recipients to comply with comparable privacy protection standards. ns8 will not transfer your data to jurisdictions that lack adequate data protection without appropriate additional safeguards.

Section 9

Record Retention and Duration

ns8 retains your personal information for as long as necessary to fulfil the original purpose for which the data was collected, or as required by the laws and licensing obligations applicable to our platform's operations.

Financial transaction records, including all deposits and withdrawals, are retained for the period specified by regulatory authorities to meet audit and compliance requirements. Active user account data is kept for as long as the account remains active and for a defined period after the account is closed.

Once the required retention period has ended and there is no longer a legitimate legal or business reason to retain the data, ns8 will delete or anonymise your personal information in a secure manner.

Account Closure: If you close your ns8 account, certain information may still be retained for the period required under applicable laws, including records related to fraud prevention and international licensing compliance.

Section 10

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how ns8 handles your personal information, please contact our customer service team. We are available 24 hours a day, 7 days a week in Bahasa Melayu and English.

You can reach us via the live chat available directly within the ns8 platform, or by sending an email to our support team. Any privacy-related complaints or enquiries will be handled by qualified staff and we will endeavour to provide a thorough response within a reasonable timeframe.

Support email: [email protected]

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FAQ

Questions About the ns8 Privacy Policy

Answers to frequently asked questions about data protection and privacy on the ns8 platform.

No. ns8 does not share your personal information with other gaming companies or betting platforms. Data sharing only occurs with payment service providers required to process your transactions, technology providers that operate our platform infrastructure, and authorised authorities when required by law.

You can submit a data access request by contacting the ns8 support team via 24/7 live chat or by emailing [email protected]. Clearly state that you are making a "data access request" and include your account information for identity verification. Our team will process your request and provide the relevant information within a reasonable time.

After account closure, ns8 will retain certain records for the period required by the legal and international licensing obligations we comply with. This includes financial transaction records and identity verification information. Information that is no longer required will be deleted or anonymised within an appropriate period after the retention obligation ends.

ns8 collects your IP address, which provides a general indication of your location. This information is used for security purposes, including detecting suspicious logins from unrecognised locations, and to meet compliance requirements related to jurisdiction. ns8 does not use GPS services or real-time location tracking through your mobile device.

Your financial information, including details related to Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency wallets, is protected with SSL encryption during transmission. ns8 does not store your e-wallet PIN or password — that information is processed directly by the relevant payment provider. Access to financial records within our system is restricted to authorised staff only.

Yes, you can stop receiving promotional emails from ns8 at any time. Click the "unsubscribe" link found at the bottom of any of our promotional emails, or contact the support team via 24/7 live chat or email [email protected] to make that request. Note: important account-related emails such as transaction confirmations and security notifications cannot be stopped as they are required for the operation of your account.